Yes. Reservations are required for The Christmas Quest. Each experience is carefully timed to ensure a relaxed, intimate visit for every family. Entry is only permitted in a limited window surrounding your reserved time slot, and availability is limited. We highly recommend booking in advance, as spots do fill quickly.

Each time slot is reserved for immediate family only. Grandparents are always welcome to join the experience.

Separate households—including cousins and close friends—are encouraged to book consecutive time slots. We’re happy to coordinate a group photo when possible; however, each family must reserve its own individual time slot.

The Christmas Quest is designed as an immersive experience, both indoors and outdoors. Santa welcomes families inside the barn, which offers protection from the elements, but the remainder of the journey takes place outdoors along the Peppermint Path. We recommend dressing for the season and the weather—think warm layers, festive textures, and comfortable footwear that still feels photo-ready.

The Christmas Quest experience typically lasts about 30–45 minutes for a standard session. If it’s a more immersive or extended version, it can run up to 1–1.5 hours.

Please follow Google Maps or Apple Maps to:

925 Jacktown Rd, Bangor, PA 18013

Parking is limited this season, and we kindly ask that all guests follow instructions carefully for everyone’s safety.

🚫 There is absolutely no parking permitted on Jacktown Road.
Jacktown Road is a busy roadway, and parking there is a safety hazard. Any vehicles parked on Jacktown Road will be towed immediately.

✅ Overflow parking will be available on Emerald Valley Lane, approximately 100 yards from the barn. This area will be clearly marked.

We ask all guests to respect our community by:

• Staying out of private yards

• Not blocking driveways

• Leaving the area as clean as you found it

Thank you for helping us be good neighbors.

We encourage families to take photos throughout the outdoor experience and share the magic—tagging us on social media is always appreciated!

However, cell phones are not permitted inside The Christmas Room with Santa. This moment is intentionally preserved for professionally captured imagery, which will be beautifully edited and delivered to you. To protect the experience for every family, no exceptions will be made to this policy.

While Santa adores all creatures great and small, The Christmas Quest is a pet-free experience. With so many families visiting, the risk of accidents, damage, or lingering odors is simply too high—even Rudolph has to stay home for this one.

We understand that plans can change. Rescheduling is permitted based on availability, including in the event of inclement weather. While we do our best to accommodate date or time changes, all reschedules are subject to open time slots.

Refunds are not guaranteed and will be considered on a case-by-case basis. Any approved refund will be subject to a cancellation fee.

Access to The Christmas Room can accommodate wheelchairs. At this time, however, the outdoor portion of the experience is not wheelchair-friendly. This is something we sincerely hope to expand and improve in the coming years.

If a member of your party will be participating in a wheelchair please note this on your reservation so we can be prepared to help make the experience as seamless as possible.